Hucknall Lane Service Centre

Reply from Hucknall Lane Service Centre

This is untrue We have no reason to lower the back of the rear seats or be in the rear of the vehicle other than to check the rear seatbelts & if something was damaged whilst at the workshop we would have informed the customer. I would like the customer to let us see this pendant and what damage has been caused. The customer could have come into the office and informed us that there was an issue. The customer hasn't made any contact to resolve or highlight this issue other than making this Negative review. This is the 1st visit to the garage by this customer who arrived late but we still completed his MOT ? This review is unfair and should be removed or ignored

Reply from Hucknall Lane Service Centre

This booking must have been genuinely missed by the garage but at the time the customer came to the workshop nothing had been booked into the diary, We did however sort the situation out with the customer.

Reply from BookMyGarage

Our team worked closely with both parties to ensure that all concerns were addressed, and any misunderstandings were clarified. The initial discrepancies and incorrect information were thoroughly reviewed, and we took the necessary steps to correct them. As a result, the customer’s concerns were fully addressed, and a satisfactory resolution was reached for both sides, reinforcing our commitment to providing a fair and transparent service experience.