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"Servicing and regular maintenance is a key aspect of vehicle ownership. Regardless of the service you choose, they will always be completed by a fully qualified technician using either genuine or approved parts. With state-of-the-art workshops and skilled technicians accommodating all of your ve...Read more
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David
Verified Booking
Score: 1.75/5
Review left: 18/03/25
Didn't realise that the service wasn’t a full Ford service as the spark plugs aren’t included. They quoted another £120 to fit them! However, the car is used for 2,000 miles a year and 95% is on electric only so they didn’t need replacing. They refused to update the service record without paying the extra.
Wouldn't recommend
Reply from Evans Halshaw Ford Chorley
Hi David, Thank you for your review. We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide. I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward. Thank you, Evans Halshaw Customer Services
MICHAEL
Verified Booking
Score: 5/5
Review left: 15/03/25
Recently i had my car in for a big service and the whole experience was without drama or hassle from start to finish .Booking on line very good .the staff in reception very helpful when I asked about pick up and drop off for my car. During the whole process the staff kept my informed and the payment method was also very easy on line Many thanks to all involved .Mr.M.Gleaves
Would recommend
Reply from Evans Halshaw Ford Chorley
Hello, We are happy to see that your recent visit to Evans Halshaw was a positive one! The dealership is always available for any assistance that you may need. Thank you for taking the time to leave us your rating! Evans Halshaw Customer Services
Anthea
Verified Booking
Score: 4.75/5
Review left: 12/03/25
Happy with communication regarding the service was sent the information followed promptly by a phone call. Needed a tyre due to nail. Bit disappointed at the price of tyre as I estimate it cost me 40% more than I could have got it elsewhere. Will check my tyres prior to service next time. All staff friendly and polite as well as helpful. Would use again
Would recommend
Reply from Evans Halshaw Ford Chorley
Hello Anthea, Thank you so much for your great review! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes, Evans Halshaw Customer Services
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